Return & Exchange Policy
We believe to give you a great customer experience every time you shop with us, but considering the fact that same product cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.
Pre Paid- Prior to shipment
- 1. All you need to do is give us a call within 24 working hours post order placing of your order at our customer care no. 1800-102-8522 or drop an email at firstname.lastname@example.org within a period of 24 working hours from the time/date of placing the product
- 2. If order is cancelled before dispatch, full Refund will be initiated within 48 working hours (excluding Weekends & Public Holidays) of raising the Refund request.
- 3. All refunds will be made with same mode of transaction for prepaid orders.
- 4. If the product is shipped or is in transit, the refund will be initiated once we get the product back in the warehouse. In such a case the courier charges will be deducted from the refund amount.
- 1. Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- 2. For COD orders, refunds will be made via Gift Vouchers only.
- 3. Keep the product and the package ready in case of VLCC India to pick up.
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- 1. If Wrong Size/Flavor/Colour/Model delivered or damaged in transit, the order will be replaced free of cost.
- 2. Return/ replacement if received in damaged condition will be done only when the same has been reported to customer service within 24 hours of receiving along with the images of the damaged product, subject to inspection and checking by VLCC India Team.
- 3. Damages due to neglect, improper usage or application will not be covered under our Returns/Exchange Policy.
- 4. If QC fails, then same product will be shipped back to the customer and Refund will not be done.
- 5. Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 working days.
- 6. Once the exchange of the product is accepted, VLCC India will issue VLCC India’s Credit Notes. VLCC Credit Notes can be utilized on a future purchase on the website.
- 7. Scanned copy of courier slip needs to be emailed to us within 7 business days of opening the return request.
- 8. In case of exchange of the product, you can return the product hassle free into our address at: Khasra No 45//6/1 Min, 6/2 Min, 7,8 in the revenue estate of Village Jauri, Tehsil – Farrukh Nagar, Gurgaon – 123506
However, do give us a call and we can help you with the steps to follow in case of Exchange:
- 1. Place your item in its original packaging mentioning your Name, Order no. and Mobile Number, on the top of the box, and insert the original invoice.
- 2. The final price of exchanged products should be equal to or more than the price of returned items.
- 3. Exchanged product is dispatched as soon as the returned item/s has passed product inspection.
- 4. In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
- 5. You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
*Some special rules for promotional offers may override VLCC Personal Care, Exchange/ Returns Policy.